[%Subject%]		(%TICKEDOPEN%)(%TICKET_subject%)(%TICKEDCLOSE%)	[%Group%]		(%TICKET_GROUP%)
[%Status%]		(%TICKET_status%)	[%Operator%]		(%TICKET_oper%)
[%Created%]		(%TICKET_open%)	[%Customer%]		(%TICKET_name%) ((%TICKET_email%))
[%Solved%]		(%TICKET_closed%)	[%Access key%]		(%TICKET_key%)

(%MESSAGES%)