We have received your message and created a service ticket #(%TICKETID%). Please refer to this number in all follow-up communications relating to this specific issue. Note: We have sent a confirmation email to (%INPUT_email%) including instructions for tracking status of your ticket. If you did not receive the confirmation shortly after submission of your inquiry, there is something wrong with the email address you provided. Please be advised that if we cannot deliver a confirmation, we cannot deliver an answer as well. In an event of email delivery problems please use our online system in order to fetch an answer. In order to access your service request via our online system, please use the following access key: (%TICKETKEY%) or follow this link Ticket #(%TICKETID%) (do not forget to bookmark it) (both key and link have been sent to your email address (%INPUT_email%) as well)